NBFC customer service AI agent
An NBFC customer AI agent gives borrowers instant self-service on their loan: outstanding balance and EMI schedule, due dates and payment links, foreclosure and part-payment quotes, interest certificates, repayment statements and NOC requests. It also qualifies new loan enquiries and starts the application without a call-centre handoff.
60%
of servicing calls deflected to self-service
Lower
early-bucket delinquency through timely reminders
24/7
borrower servicing in local languages
The problem today
- Borrowers call repeatedly for statements, EMI dates and foreclosure amounts.
- Payment friction leads to avoidable delinquencies in the early buckets.
- New loan enquiries drop off while waiting for a call back.
Who it is for
Finance teams running nbfc (non-banking financial company) who want the customer journey automated end-to-end.
The agent ships pre-trained on finance workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Verify
Borrower is authenticated against loan account and registered mobile.
Inform
Balance, EMI schedule, charges and certificates delivered instantly.
Collect
Payment links, part-payment and foreclosure quotes generated in-chat.
Grow
Top-up and new-loan eligibility offered to good repayers.
What the agent does
Loan account servicing
Outstanding, EMI schedule, amortisation and charge explanations.
Payments
Overdue payment links, part-payment options and instant receipts.
Documents
Interest certificates, repayment statements and NOC after closure.
New enquiries
Eligibility check and guided application for new or top-up loans.
Frequently asked questions
Can it generate a foreclosure quote?
Yes — it calculates the foreclosure or part-payment amount with charges from your loan management system.
Does it send payment reminders?
It runs proactive pre-due and overdue reminder journeys with one-tap payment links.
Can borrowers download documents?
Interest certificates, statements and NOCs are delivered directly in the conversation.
Is it compliant with collections norms?
Reminder timing, frequency and language follow your compliance-approved rules.
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