Delivery employee AI assistant
A delivery employee AI assistant supports drivers and hub staff on the road. It answers manifest and route questions, guides exception handling for refusals, wrong addresses and damaged parcels, explains SOPs and compliance steps, captures proof of delivery correctly, and resolves shift, attendance and incentive queries — without calling the hub supervisor.
50%
fewer driver calls to hub supervisors
Faster
onboarding for new delivery staff
Cleaner
exception data for operations analytics
The problem today
- Drivers call the hub for every exception, jamming supervisor lines during peak hours.
- Inconsistent exception handling causes disputes and re-delivery costs.
- New joiners take weeks to learn SOPs in a high-attrition workforce.
Who it is for
Logistics teams running delivery who want the employee journey automated end-to-end.
The agent ships pre-trained on logistics workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Brief
Route, manifest and priority deliveries summarised at shift start.
Guide
Exception-specific SOP steps delivered in the driver's language.
Capture
POD, images and reason codes recorded correctly the first time.
Support
Attendance, incentive and payout questions answered instantly.
What the agent does
Route & manifest
Stop sequence, pending deliveries and COD amounts on demand.
Exception handling
Guided flows for refusals, wrong address, damage and reattempts.
SOP & safety
Compliance, handling and safety procedures in simple language.
Workforce support
Shift, leave, attendance and incentive queries self-served.
Frequently asked questions
Does it work on low-end phones?
Yes — it runs on WhatsApp and lightweight mobile web, with voice input support.
Can it work with poor connectivity?
Offline LLM deployment options allow core guidance to work with intermittent networks.
Does it integrate with our TMS?
Manifest, route and POD data sync with your transport management system.
Can it support multiple languages?
Drivers can interact in their preferred regional language, including by voice.