Logistics customer service AI agent
A logistics customer AI agent resolves the 'where is my order' problem at scale. It tracks shipments in real time, explains delays, reschedules deliveries, updates addresses within the allowed window, shares proof of delivery, quotes freight rates and registers damage or loss claims — cutting track-and-trace calls dramatically.
80%
of track-and-trace queries automated
Fewer
failed first-attempt deliveries
24/7
shipment support across channels
The problem today
- Track-and-trace enquiries make up the majority of logistics support volume.
- Failed first-attempt deliveries cost margin and frustrate customers.
- Claims and POD requests require manual back-office lookups.
Who it is for
Logistics teams running delivery who want the customer journey automated end-to-end.
The agent ships pre-trained on logistics workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Locate
Shipment found by AWB, order ID or phone number with live milestone status.
Explain
Delay reasons and revised ETAs communicated proactively, not on request.
Act
Reschedule, redirect, change address or authorise safe drop in-chat.
Resolve
POD sharing, claim registration and escalation with reference numbers.
What the agent does
Real-time tracking
Milestone-level status and ETA from your TMS across carriers.
Delivery control
Rescheduling, address change, safe-drop and pickup-point selection.
Documentation
Proof of delivery, invoices and e-way bill copies on demand.
Claims & quotes
Damage or loss claim intake and instant freight rate quotations.
Frequently asked questions
Can it track across multiple carriers?
Yes, it aggregates status from every carrier integrated into your TMS.
Can customers reschedule delivery?
Within your operational rules, customers can reschedule, redirect or authorise a safe drop.
Does it send proactive updates?
Dispatch, out-for-delivery, delay and delivered notifications are pushed automatically.
Which channels are supported?
WhatsApp, web chat, mobile app and email with a shared conversation history.