Restaurant customer AI agent
A restaurant AI agent answers the phone and the chat window when your team is on the floor. It books and modifies tables, takes takeaway and delivery orders, answers menu, allergen and dietary questions, quotes wait times, applies offers and follows up for feedback — across WhatsApp, web, social and voice, for one outlet or a whole chain.
Zero
missed reservation calls during service
Fewer
no-shows through automatic reminders
Higher
average order value from guided upsells
The problem today
- Calls go unanswered during service, and every missed call is a lost cover or order.
- Allergen, dietary and ingredient questions need accurate answers staff can't always give mid-rush.
- Reservation no-shows and manual order-taking errors cut directly into margin.
Who it is for
Food & Beverages teams running restaurant who want the customer journey automated end-to-end.
The agent ships pre-trained on food & beverages workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Answer every contact
Voice, WhatsApp, web and social handled simultaneously, even during peak service.
Book or take the order
Table availability, party size, takeaway and delivery orders captured into your POS/booking system.
Confirm and remind
Confirmation, prep-time updates and no-show reminders sent automatically.
Close the loop
Post-visit feedback collected and negative experiences escalated to the manager immediately.
What the agent does
Reservations
Books, modifies and cancels tables against live floor availability across outlets.
Menu & allergen answers
Accurate ingredient, allergen, calorie and dietary responses from your approved menu data.
Order taking
Takeaway and delivery orders captured with upsells and pushed into the POS.
Feedback & recovery
Collects reviews, spots dissatisfaction early and alerts the outlet manager.
Frequently asked questions
Does it integrate with our POS and booking system?
Yes. Orders and reservations are written into your existing POS and table-management platform.
Can it handle multiple outlets?
It routes by location, showing the right menu, timings, offers and availability per outlet.
How accurate are allergen answers?
It answers only from your maintained menu and allergen data, and defers to staff when an item is unverified.
Can it take voice calls?
Yes, it answers the restaurant line and can transfer to staff when a guest asks for a person.