Food and beverages customer AI agent
A food and beverage AI agent serves both sides of an F&B business — the trade and the consumer. For distributors and retailers it captures orders, answers stock, scheme and credit questions and tracks dispatch; for consumers it answers product, ingredient, shelf-life and store-locator questions and logs quality complaints with batch details, routing anything safety-related to your quality team immediately.
Faster
distributor order-to-dispatch cycle
Complete
complaint records with batch evidence
24/7
consumer product support
The problem today
- Distributor orders and scheme questions arrive by phone and WhatsApp and get keyed in manually.
- Consumer complaints lack batch and photo evidence, so quality investigations stall.
- Product, ingredient and availability questions repeat endlessly across channels.
Who it is for
Food & Beverages teams running food and beverages who want the customer journey automated end-to-end.
The agent ships pre-trained on food & beverages workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Split the intent
The agent recognises whether it is speaking to a trade partner or a consumer and switches context.
Transact or advise
Trade orders go to the DMS/ERP; consumer questions are answered from approved product data.
Capture quality issues
Batch code, photo and purchase details are collected in a structured complaint record.
Escalate fast
Safety, recall and regulatory triggers are routed to quality and compliance in real time.
What the agent does
Distributor order capture
SKU, quantity, scheme and credit checks resolved and written into your DMS.
Scheme & stock queries
Current trade schemes, slabs and depot availability answered instantly.
Consumer product care
Ingredients, allergens, shelf life, storage and where-to-buy answers, 24/7.
Complaint & batch handling
Structured intake with batch codes and images for faster quality resolution.
Frequently asked questions
Can it handle both B2B and B2C?
Yes. Trade partners are authenticated into an order flow while consumers get product and care support.
Does it help with recalls?
It can push batch-specific notifications and answer consumer recall questions consistently at scale.
Will it integrate with our DMS?
Orders, schemes and stock are read from and written back to your distributor management system or ERP.
How are complaints tracked?
Each complaint gets a ticket in your CRM with batch, evidence and SLA-based follow-up.