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Website Maintenance & Support Services

Webify.AI provides managed maintenance for websites, applications and deployed AI agents: proactive monitoring, security patching, dependency and CMS updates, performance tuning, backups, content changes and periodic model retraining, all delivered against an agreed SLA with a named point of contact.

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24/7

monitoring with escalation

99.9%

uptime target under managed SLA

Monthly

security, speed and accuracy reviews

The problem today

Security patches deferred until something is exploited
Page speed degrading month by month as plugins and scripts accumulate
No one owning uptime, so outages are discovered by customers
AI agents drifting out of date as products, prices and policies change

Outcome

Digital estates stay fast, secure and current without your team firefighting updates or chasing vendors.

Continuous optimization, monitoring, security and AI model retraining — 24/7.

How we deliver it

Step 1

Onboard

Full audit of hosting, dependencies, security posture, backups and performance baselines.

Step 2

Stabilise

Critical fixes, monitoring, alerting and tested backup and restore procedures put in place.

Step 3

Maintain

Scheduled patching, updates, content changes and performance work inside agreed SLA windows.

Step 4

Improve

Monthly report with speed, security and conversion recommendations, plus AI agent retraining.

What's included

24/7 monitoring

Uptime, error-rate and performance alerting with defined escalation paths.

Security & patching

Dependency updates, vulnerability scanning, WAF rules, SSL and hardened configurations.

Performance optimisation

Core Web Vitals work across images, caching, bundles and database queries.

AI model retraining

Knowledge base refreshes and evaluation runs so deployed agents stay accurate.

What you receive

Onboarding audit and remediation plan
Monitoring, alerting and backup configuration
Monthly maintenance and performance report
Agreed SLA with response and resolution targets
Named support contact and ticket portal

Frequently asked questions

What does a website maintenance plan include?

Monitoring, security patching, dependency and CMS updates, backups, performance optimisation, a set allowance of content or development changes, and a monthly report.

What are your response times?

Critical outages are responded to within one hour under our standard SLA, high-priority issues the same business day, and routine requests within two business days.

Do you maintain sites you did not build?

Yes. We start with an audit covering security, performance and code quality, fix anything critical, then move to a standard maintenance cycle.

Why do AI agents need retraining?

Products, pricing, policies and processes change. Regular knowledge refreshes and evaluation runs stop agents giving outdated answers and keep resolution rates stable.