E-commerce customer AI agent
An e-commerce AI agent acts as a always-on store assistant: it finds products from natural-language descriptions, answers sizing, stock and delivery questions, tracks orders, processes returns and refunds, resolves payment failures and recommends complementary products — lifting conversion while removing the bulk of support tickets.
30%
uplift in assisted conversion rate
70%
of support tickets deflected
24/7
shopping assistance in any language
The problem today
- Shoppers can't find the right product through filters and leave without buying.
- 'Where is my order' and returns queries consume most of the support team's day.
- Cart abandonment goes unaddressed because nobody intervenes at the decision moment.
Who it is for
Retail teams running retail segments who want the commerce (generic) journey automated end-to-end.
The agent ships pre-trained on retail workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Discover
Natural-language search matched to your live catalogue and stock.
Convert
Sizing, comparison and delivery answers at the point of hesitation.
Serve
Order tracking, returns, exchanges and refund status handled end-to-end.
Grow
Personalised recommendations and win-back journeys after abandonment.
What the agent does
Conversational search
Finds products by description, occasion, budget or compatibility.
Order servicing
Tracking, cancellation, returns, exchanges and refund status.
Payment support
Failed payment recovery, COD conversion and offer application.
Personalisation
Cross-sell and upsell recommendations from browsing and purchase history.
Frequently asked questions
Does it connect to Shopify or our custom platform?
It integrates with Shopify, Magento, WooCommerce and custom commerce APIs for live catalogue and order data.
Can it process refunds?
Within your policy rules it can initiate returns, generate labels and trigger refunds automatically.
Does it work on WhatsApp?
Yes — discovery, ordering and support all run on WhatsApp alongside web and app.
How does it handle out-of-stock items?
It offers alternatives, back-in-stock alerts and pre-order options instead of a dead end.
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