Field service AI assistant for machinery
A field service AI assistant puts every service manual, schematic and fault code in the technician's pocket. It diagnoses faults from symptoms and error codes, retrieves the exact procedure and torque spec, identifies the correct spare part number, checks warranty and AMC coverage, and generates the service report before the technician leaves site — improving first-time fix rates.
25%
improvement in first-time fix rate
Hours
saved per technician each week on documentation
Retained
diagnostic expertise as a reusable knowledge base
The problem today
- Technicians lose hours searching thousands of pages of manuals across machine variants.
- Repeat visits happen because the wrong part was carried to site.
- Experienced engineers retire and their diagnostic knowledge leaves with them.
Who it is for
Manufacturing teams running machinery who want the field service journey automated end-to-end.
The agent ships pre-trained on manufacturing workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Diagnose
Symptoms, error codes and machine serial narrow down probable causes.
Instruct
Exact procedure, schematic and safety steps for that model variant.
Part
Correct part number, availability and warranty coverage confirmed.
Report
Service report and parts consumption auto-drafted for approval.
What the agent does
Fault diagnosis
Symptom-to-cause reasoning grounded in service history and manuals.
Manual retrieval
Model-specific procedures, schematics and torque specifications.
Spare identification
Exact part numbers with compatibility and stock visibility.
Warranty & reporting
Coverage checks and automated service report generation.
Frequently asked questions
Can it work without internet on site?
Yes — an offline LLM deployment keeps manuals and diagnostics available in remote plants.
Does it handle multiple machine models?
It is grounded per model and serial, so answers reflect the exact variant on site.
Can it read error codes from the machine?
With IoT or telemetry integration it can ingest live fault codes and sensor data.
Does it integrate with our FSM system?
Work orders, parts and service reports sync with your field service management platform.