Life insurance customer AI agent
A life insurance customer AI agent lets policyholders self-serve the requests that usually require a branch visit: pay or reinstate premiums, check fund value and switch funds, update nominee and contact details, get surrender or maturity values, apply for a loan against policy, and receive step-by-step guidance for a claim.
55%
of servicing requests completed without a branch visit
24/7
access to policy and fund information
Fewer
lapses through proactive premium reminders
The problem today
- Policyholders lack visibility of fund value, bonuses and maturity dates between statements.
- Nominee and contact updates require paperwork and branch visits.
- Claim documentation for beneficiaries is confusing at the worst possible time.
Who it is for
Insurance teams running life insurance who want the customer journey automated end-to-end.
The agent ships pre-trained on insurance workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Authenticate
Policy and identity verification before any servicing action.
Inform
Fund value, premium status, bonus and maturity details on demand.
Transact
Premium payment, fund switch, top-up and nominee change in-chat.
Support
Empathetic, step-by-step claim guidance for beneficiaries.
What the agent does
Policy servicing
Premium payment, reinstatement, nominee and address updates.
Fund management
ULIP fund value, switching, premium redirection and NAV history.
Value enquiries
Surrender, paid-up, loan eligibility and maturity projections.
Claim guidance
Document checklists and status tracking for beneficiaries.
Frequently asked questions
Can policyholders pay premiums in chat?
Yes, with a secure payment link and instant receipt inside the conversation.
Are fund switches supported?
For ULIP policies it shows fund performance and executes switches or premium redirection.
How are claims handled?
The agent guides beneficiaries through documentation and tracks status; assessment remains with your claims team.
Is it available on WhatsApp?
Yes — WhatsApp, app, web and IVR share the same authenticated experience.
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