Call centre and BPO customer AI agent
A call centre AI agent answers and resolves routine customer contacts across voice, chat, email and WhatsApp, and assists human agents on everything it hands over. It deflects tier-1 volume such as status checks, password resets and billing questions, then supplies live agents with retrieved answers, next-best actions and automatic wrap-up notes — lowering handle time and after-call work without lowering CSAT.
Lower
average handle time on assisted contacts
Majority
of tier-1 volume resolved without an agent
100%
of contacts QA-scored instead of a sample
The problem today
- Tier-1 contacts consume most of the queue while complex, high-value cases wait.
- Average handle time is inflated by agents hunting through knowledge bases mid-call.
- After-call work and QA sampling are manual, so coaching is slow and inconsistent.
Who it is for
Call Centres / BPO teams running call centres / bpo who want the customer journey automated end-to-end.
The agent ships pre-trained on call centres / bpo workflows, then is grounded on your own products, policies and systems — deployed on web, app, WhatsApp and voice with full audit logging and human handover.
How it works
Deflect at the front
The agent handles routine intents end-to-end on voice, chat and messaging channels.
Assist the human
Live retrieval, suggested replies and next-best action appear in the agent desktop during the contact.
Automate wrap-up
Summaries, dispositions and CRM updates are written automatically at the end of every contact.
Score every contact
100% QA coverage with compliance and sentiment flags instead of a small manual sample.
What the agent does
Tier-1 resolution
Status, billing, password, address-change and cancellation intents resolved without a human.
Real-time agent assist
Answers, scripts and policy snippets surfaced inside the call, sourced from your knowledge base.
Auto summaries & dispositions
Eliminates after-call work and standardises CRM notes.
100% QA & compliance
Every interaction scored for adherence, sentiment and required disclosures.
Frequently asked questions
Does it work on voice as well as chat?
Yes. It runs on voice through your telephony/CCaaS platform and on chat, email and messaging channels.
Will it integrate with our CCaaS and CRM?
It connects to common contact-centre and CRM platforms for routing, screen-pop, disposition and reporting.
How do we protect CSAT?
Confidence thresholds, sentiment triggers and explicit customer requests all force an immediate human handover.
Can it run for multiple client programmes?
Yes. Each programme gets its own knowledge grounding, tone, guardrails and reporting.